Missed Call → AI Text-Back → CRM
Missed call text back, automated: when an inbound call goes unanswered an AI agent texts the caller within seconds, logs the attempt on the CRM contact and alerts the team in Slack.
The problem
A missed call is a lead that already raised its hand. Most businesses call back hours later, by which point the caller has phoned the next company on the list. Speed-to-lead is the whole game, and nobody can staff a phone 24/7.
What this workflow does
The workflow listens to your telephony provider for call-completed events, filters for genuinely missed inbound calls, and has an AI agent write a short, context-aware SMS that asks one qualifying question. The contact is tagged in the CRM so reporting can separate recovered calls from organic ones, and the team gets a Slack ping so a human can jump in.
How it works
- Your phone system posts a call-completed event to the webhook.
- The workflow keeps only inbound calls with a missed, no-answer, voicemail or busy status.
- An AI model drafts an SMS under 160 characters that apologises once and asks a single qualifying question.
- The SMS goes out through your CRM so the reply lands in the existing conversation thread.
- The contact is tagged missed-call-recovered and the team is notified in Slack.
What it connects
- n8n
- OpenAI
- GoHighLevel
- Slack
- Twilio / OpenPhone